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What if I cannot get my mobile device to work with the Mobile Banking app?
Your mobile device must be enabled for web. Your mobile network must also allow secure SSL traffic. If you are still encountering troubles using Mobile Banking, contact your mobile provider to determine if secure SSL traffic is allowed.
 
What type of phone must I have to use mobile banking?
Mobile Banking works with any web-enabled mobile phone device whose network allows secure SSL traffic. The mobile banking app is only available for iPhone®, iPad® (iOS 6 and newer), and Android™ devices.
 
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that confirmation text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
 
When I login to my mobile banking app, I don't see all my accounts. How do I get the rest of my accounts to show?
Log in to your Online Banking account at easternmichiganbank.com. Go to Options > Mobile Settings > Web Mobile Settings.
Place a check mark in the box next to each account you would like to access using the Mobile Banking app. Press Submit to save your selections.
 
How do I know if my transfer or bill payment was entered successfully?
If you selected to receive text alerts, each time you make a transfer or bill payment, a confirmation text message is sent to your mobile device. If you do not receive a confirmation text message, check to make sure that the transaction went through via traditional Online Banking.
 
What happens if I lose signal during a transaction?
When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you receive an on-screen message as confirmation that the transaction was successful. If you do not receive this message, or a confirmation text message, check your accounts and resubmit any transactions that did not process.
 
What determines the balance displayed in Mobile Banking?
The balance displayed is consistent across all Mobile Banking platforms and the landing pages in traditional Online Banking. Your financial institution chose to show either the Ledger or the Available balance.
 
How much history appears in transactions?
The amount of transactions displayed is consistent across all Mobile Banking platforms and is based on the user's defaults set in the Options menu of traditional Online Banking.
 
How do I delete a Online Banking Bill Pay payment that I set up through my mobile device?
Log on to traditional Online Banking and delete the payment from the main menu of the Bill Pay option.
 
Why can I not add a Online Banking Bill Pay payee?
Online Banking Bill Pay functionality is limited to sending payments to already established payees. Log on to traditional Online Banking to add a payee. You can then submit payments to that payee via your mobile device.
 
How do I delete an iPay payment that I set up through my mobile device?
In the Mobile Banking app, go to Main Menu > Payments > Activity and then select Details. You can now select the Delete icon. NOTE: One-time payments can be deleted if they are in a Pending status. Recurring payments can only be deleted as a whole. A singular instance of a recurring payment cannot be deleted.
 
Can I add an iPay payee through my mobile device?
Yes, you can add a payee through the Mobile Banking app on release 4.x and up. To add an iPay payee through your app, go to Main Menu > Payments > Payees, and then select New Payee. Follow the on-screen prompts to complete the setup of this new payee.
 
When I try to enter an amount for a bill payment or transfer, I cannot enter any numbers, only letters. Why?
Check your phone's settings to make sure that you do not have alpha-only enabled on the keypad.
 
What happens if I lose my mobile device?
Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, edit your Mobile Settings in Online Banking and make any changes to the Wireless Provider and/or Phone Number.
 
What do I need to do if I get a new phone?
If you get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log on to traditional Online Banking and update your information on the Options > Mobile Settings screen. You do not receive text messages regarding mobile banking transactions if your phone number and carrier are not correct.
 
What if I no longer want to be a mobile user?
Log on to your financial institution’s Online Banking and go to Options > Mobile Settings. Clear the Activate Mobile Banking Access check box, and then select Agree.

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