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Lost or Stolen Debit MasterCard®

If you use Eastern Michigan Bank's online banking service, you can report your card lost or stolen immediately by logging into your online banking account and selecting the Options tab or by using your mobile banking app.

Don't have online banking? During regular banking hours, please contact your local branch or call 1.800.397.2504.

After hours or on weekends, please call our after hours fraud center at 1.866.546.8273.

You should also contact us immediately if you believe that:

  • Your debit card PIN has been compromised
  • Your online banking access information has been compromised
  • A transfer has been made using information from your checking account without permission

Lost or Stolen Visa® Credit Card

If you believe your Visa® Credit Card has been lost or stolen, please contact 24-Hour Cardmember Service by calling: 1.800.558.3424

Customer Service Representatives are on duty 24 hours a day, 365 days a year.


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